Markets & Customers

Analysing market dynamics, predicting technological and economic trends, identifying current and future competition, understanding customer preferences and discerning what they percieve as valuable and what they are willing to pay for, are vital objectives for any company, regardless of its industry or sector of activity.

Nonetheless, these objectives are particularly relevant in the technology sector: markets are intricate and abundant, competition is constantly evolcving and collaboration between the successive stages of their value chains are changing. Furthermore, competition, whether existing or potential, can come unexpectantly from unconventional industries or countries. Moreover, understanding what  creates value for customers and their decision-making requires an in-depth understanding of diverse operational modes, both civilian and military. In a highly technological culture, customer orientation is not always inherent, yet, there are methods and practices to tackle these challenges within the technological domain.

This theme delves into and illustrates different dimensions of market understanding and customer orientation.

Markets & Customers

Introduction: understanding markets and customer orientation

What does it mean to understand your markets and be customer oriented in technology? Beyond the general principles, how does it involve facing particular challenges? ...
  • All articles
  • B2B / B2G Ecosystems
  • Creating Customer Value
  • Customer Orientation
  • Understanding Markets
All articles
  • All articles
  • B2B / B2G Ecosystems
  • Creating Customer Value
  • Customer Orientation
  • Understanding Markets
Customer paying with NFC technology

What is customer value in technology?

Customer value is fundamentally A BALANCE between benefits and sacrifices for customers, which has an impact either on customer revenue or on customer costs.
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VUCA, the rule for technology markets

Technology markets, even more than others, increasingly obey the "VUCA" rule, i.e. Volatile, Uncertain, Complex, Ambiguous.
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Market ecosystems in technology

B2B/B2G markets are not just about customers. They are usually complex ecosystems that need to be analysed in detail.
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Understanding your market in technology

What does it mean to understand your market and your markets for a B2B/B2G company?
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Customer orientation in technology

Being customer-oriented is both essential and a source of difficulties for the B2B/B2G company, as it is necessary to combine a highly technical internal culture ...
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